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Delivery and Returns

Our Shipping Methods and Returns Policy

DELIVERY 

 

Shipping Within Australia 

We offer Free Shipping via Australia Post for standard orders delivered within Australia over $200 in value, or postage is $12 Australia wide.

We also offer an Express Shipping option via Australia Post for orders delivered within Australia. Express Shipping is charged at a flat rate of $18.50.

For Express and Standard delivery estimates*, please click here. 

*Please note, within the 'Express Post –Domestic Delivery Estimator 2023' our location is classed as 'NSW Other'. Within the 'Parcel Post –Domestic Delivery Estimator 2023' our location is classed as 'NSW Country'.

International Shipping 

We offer $25 flat rate international shipping to Australian customers wishing to send an order to a loved one overseas in the US, Canada and New Zealand. International customers from the US, Canada and New Zealand wishing to place an order should visit our international site: www.lindnersocks.com

We do not currently ship to countries outside those listed above.

It is important to note that international purchases may incur taxes or import duties, upon arrival at their destination, specific to your country.

If you are looking to send our products from Australia as a gift to a loved one overseas, we recommend sending it yourself, as a gift, so your loved one does not get stung with taxes or import duties at their destination.

Shipping Timeframes 

All standard orders are dispatched from our factory via Australia Post within 3-5 business days (excluding pre-orders and custom orders). 

Express Post orders are dispatched within 1 business day (excluding pre-orders and custom orders). For Express Post orders received before 2.00pm we will aim to ship the order that business day. Orders received after 2.00pm will be shipped the following business day. 

For domestic delivery timeframes* please click here. 

*Please note, within the 'Express Post –Domestic Delivery Estimator 2023' our location is classed as 'NSW Other'. Within the 'Parcel Post –Domestic Delivery Estimator 2023' our location is classed as 'NSW Country'.

 

 

RETURNS

Returns Policy

Wrong Selection/Change of Mind

Returns for wrong selection/change of mind (i.e size*, colour, style) must be unused, unwashed, and in 100% original condition with all the original packaging materials. If items do not meet this criteria they will be returned to the customer, at the customer's expense.

Returns for wrong selection/change of mind (i.e size*, colour, style) are returned at the customer's expense. For wrong selection/change of mind we can provide a refund (less the original shipping costs), or an exchange of products (new shipping costs apply), once the items are received by Lindner Quality Socks.

To return your items to us, please follow the Steps to Return below.

We are also able to exchange products in-store at 6 Goulburn Street, Crookwell NSW 2583.

*Please note, our socks are knitted to allow for shrinkage on their first wash.

Faults

All care is taken to ensure that only great quality products leave our factory. Occasionally, despite our efforts, a customer may find their socks have a fault. Refunds or exchanges are available for genuine manufacturing faults.

Please read and follow care instructions on your sock labels as no refund or exchange will be offered for damage due to improper care. If it is suspected that there is a manufacturing fault with our products, please phone us on 02 4832 0202 or email us at info@lindnersocks.com.au and provide us with a return phone number. Please do not send any items back, until we have responded to you.

You may be asked to provide a photo showing the fault. If the fault cannot be seen clearly in a photo, or if you are unable to email a photo, you may be asked to return the item to us so that we can determine if there is a manufacturing fault. If it is found that the fault is due to a manufacturing problem, either by examining a returned pair or an emailed photograph, we will be happy to refund the postage costs you incur in sending the item to us and send you a replacement pair or arrange a refund. 

Socks returned to us that are found not to have a manufacturing fault will be posted back to the customer at the customer's expense.

Please note the following:

  • We remind our customers to choose products carefully before placing your order, including using our Sock Guide to determine your correct size and sock style. If you have any queries, please do not hesitate to contact us.
  • Before returning an item, please contact us. Do not return any items until we have been in touch with you.
  • We must be notified within 7 business days of receiving your order of any damage or reason for return.
  • The product must be in new, unused, unwashed, and 100% original condition with all the original packaging materials, unless the return is due to a genuine manufacturing fault. 

Steps to Return 

  1. Email us at info@lindnersocks.com.au or call us on 02 4832 0202 to advise us of your return. For returns relating to wrong selection/change of mind (ie. size, colour, style) we are able to arrange a refund (less the initial shipping cost), or an exchange of products (new shipping costs apply). 
  2. Once we have contacted you, please fill out our Returns Form and return it with your return/exchange items to PO Box 20, Crookwell, NSW 2583. Please do not return your items, until we have been in touch.
  3. Once we have received your return, we will contact you to process your new shipment or refund.Â