Refund policy

Returns Policy

Wrong Selection/Change of Mind

Returns for wrong selection/change of mind (i.e size*, style, colour) must be in unused, unwashed, and in 100% original condition with all the original packaging materials. If items do not meet this criteria they will be returned back to the customer, at the customer's expense.

Returns for wrong selection/change of mind are returned to Lindner Quality Socks at the customers’ expense. For wrong selection/change of mind we can provide a refund (less the original shipping costs), or an exchange of products (shipping fees for the new shipment will apply). For further information, please click here.

*Please note, our socks are knitted to allow for shrinkage on their first wash.

Faults

While all care is taken to ensure that only great quality products leave our factory, occasionally, despite our efforts, a customer may find their socks have a fault. Refunds or exchanges are available for items deemed to have genuine manufacturing faults.

Please read and follow care instructions on your sock labels as no refund or exchange will be offered for damage due to improper care. 

If it is suspected that there is a manufacturing fault on a pair of socks, a photo clearly showing the fault should be emailed to us, along with your order number and contact details (including a contact phone number). 

If the fault cannot be seen clearly in a photo, or if you are unable to email a photo, you may be asked to return the pair to us so that we can determine if there is a manufacturing fault. If it is found that the fault is due to a manufacturing problem, either by examining a returned pair or an emailed photograph, we will be happy to refund the postage costs you incur in sending the item to us and send you a replacement pair or refund you the purchase price of the socks. 

Socks returned to us that are found not to have a manufacturing fault will be posted back to the customer at the customer's expense.

Please note the following:

• We remind our customers to choose products carefully before placing your order, including using our Sock Guide to determine your correct size and sock style. If you have any queries, please do not hesitate to contact us.
• Before returning an item, please contact us, and wait for us to reply.
• We must be notified within 7 days of receiving your order of any damage or reason for return.
• The product must be in new, unused, unwashed, and 100% original condition with all the original packaging materials, unless the return is due to a genuine manufacturing fault. 

Steps to Return 

1. Email or call us on 02 4832 0202 to advise us of your return. For returns relating to wrong selection/change of mind (ie. size, colour, style) we are able to arrange a refund (less the initial shipping cost), or an exchange of products (new shipping costs apply). 

2. Once we have contacted you, please fill out our Returns Form and return it with your return/exchange items to PO Box 20, Crookwell, NSW 2583

3. Once we have received your return, we will contact you to process your new shipment or refund.